There are some reasons the Repfabric Sync+ icon is missing or greyed out.

  • You must be in the “Home” tab in Outlook. (1st image)
  • When using RF Sync+ you must have the “Reading Pane” on. If it is not turned on you can go to the “View” tab and turn it on “Right” or “Bottom.” (image 2 & 3)
  • You also must be in the “Home” tab. (image 4)
  • OR you will have to open the email full screen. Just double click on the email and you will see the RF Sync+ button in the top right.

If you still cannot see the RF Sync+ button, follow the instructions in this link to set it up.
Tutorial – How to set up Outlook Sync+ Desktop or Online.